A helping hand
Support
Something getting in the way of your next claim?
Email supportsupport@momentumapps.org
Tell us what happened
Include your device, app version, and what you were doing. A screenshot helps. Please don’t send passwords or payment-card information.
Moving to another device
Open Settings → Game backup on your current device and make a backup. On your other device, sign in to the same iCloud account and restore that saved game. Restoring transfers that game to the new device; it does not merge two games. Progress made since the last successful backup is not included.
Game Center progress
Game Center keeps your highest reported XP and achievement progress for your account. Separate games on different devices aren’t added together. Playing without Game Center is fine, too.
Tokens and purchases
Tokens buy timed perks and permanent chest upgrades. Token packs are optional in-app purchases handled by Apple. If a purchase hasn’t appeared, reopen the game with an internet connection. Contact us if it still hasn’t arrived. Apple handles billing and refund requests at reportaproblem.apple.com.
Testing a beta
You can send feedback through TestFlight or email us. Please include the build number and steps that reproduce the issue.
Before restoring a game backup
First decide which device holds the progress you want to keep. Restoring a saved game does not combine two different games. If you have played separately on both devices, pause and choose the game you intend to continue before replacing either device’s current progress.
- On the device with the progress you want, open Settings → Game backup and make a backup.
- Wait for the backup operation to complete successfully. Do not treat opening the backup screen as confirmation that a new save exists.
- On the receiving device, use the same iCloud account and review the available saved game before restoring it.
- After restoring, check your region, mines and progress before continuing to play.
For example, if you backed up on Monday and played more on Tuesday, restoring Monday’s backup will not include Tuesday’s progress. Make a new successful backup from the device that contains it before transferring. This is a hypothetical timeline, not automatic background synchronization.
Game Center achievements and highest reported XP are separate from transferring a saved game. Seeing your achievements on another device does not prove that the latest game backup was restored. If the expected save is missing or you are uncertain which copy is newer, contact support before overwriting progress. Include the devices and app versions, but never your Apple Account password.